Who are we?

Penzance BID a private company limited by guarantee (registered in England and Wales company number 617264). We are a Business Improvement District (BID), which is a business-led scheme, raising funds locally to be spent locally in accordance with our published Business Plan ‘voted in’ by the majority of our levy payers in line with BID regulations. Our registered address is 49-50 Morrab Road, Penzance, Cornwall, TR18 4EX.

Information we may collect

We may ask you to provide certain information while using this site, but please be assured that we will use it only in accordance with this privacy statement.

We hold data about our members, who under our articles are members of the Penzance BID Company. We also hold data about our Board and our staff. Our levy payers’ data is collected primarily through Cornwall Council’s ratings list as well as direct communications with our levy payers through email, one to one discussions, social media and via our Penzance BID websites – www.lovepenzance.co.uk and www.penzancebid.co.uk. All data is confidential and securely held.

We collect information while you use our website and when you get in touch or sign up to our email newsletter. The personal information we collect from you while using the site includes your IP address and information about what pages are accessed and when. Website usage information is collected using cookies (see below).

We may collect the following data about you:

  • Information that you provide by filling out our newsletter sign up form, such as an email address. In this instance, your information will be stored in the Campaign Monitor newsletter system. 
  • Details of your visits to the site and the pages that you view. This is anonymous data collected by Google Analytics.
  • If you contact us, we may keep a record of this correspondence.

We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records.

How we use the information about you

If you subscribe to our email newsletter, we will contact you by email with news, details of upcoming events and updates about changes to our services. Newsletters may record subscriber data relating to engagement. You can unsubscribe from our mailing list or update your preferences at any time by clicking the link in one of our emails. 

If you fill out a contact form on our website, we will use the details to contact you by email or telephone in relation to your enquiry. 

We have a ‘legal’ responsibility to communicate with our levy paying members in issues associated with the renewal of the BID which takes place every five years; this is because BID schemes are underpinned by government legislation and regulations.

Beyond complying with our legal responsibilities, we also wish to communicate with our levy payers to inform them about what BID projects and services we are delivering with their funds, give them the opportunity to shape these and let them know about issues that may be of interest to them; we have determined that the majority of our communications will be in the levy payers’ ‘legitimate interest’. Levy payers can withdraw their consent for these communications at any time.

We will never rent, lease or sell this data to other companies or individuals. Occasionally, we use third party service providers or mail services to help provide support to our levy payers. These include our PR and Marketing Company who are contracted by Penzance BID to promote our levy-paying businesses. Processes and agreements are in place to ensure that your data is protected, kept confidential and only used in accordance with our instructions.

If you are unhappy with how we have collected or used your data, you have the right to complain to the Information Commissioner’s Office (ICO).

Access to your information

You have the right to access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information (for instance, if you change address or email address). To do this, please contact us on team@penzancebid.co.uk

The Cookies we use

This website uses cookies, which are tiny files that are downloaded to your computer, tablet or mobile hard drive, to improve your experience. They are used to tailor your return visits and provide a more personalised experience, or to assist in monitoring website usage. Cookies are read only by the server that placed them, and are unable to execute any code or virus, and do not allow us to identify you as an individual. Below you’ll find details of which cookies we use, and why.

Types of Cookies we use

Analytics Cookies

Analytics cookies are used to collect information about how visitors use our site, such as the pages visitors go to most often and where they have come to the site from. This information is collected anonymously and is only used to improve how our site works.

Functional Cookies

Functional cookies are used to allow our site to work properly. They may be used to remember choices you make on forms and allow us to provide enhanced and more personal features.

Social Media Cookies

Social media cookies are set by organisations such as Facebook and YouTube. They record information such as the number of times a video has been played or allow you to share a link. You should check with the provider website's privacy terms, cookies policy and your own privacy settings with them.

Third Party Cookies

If you go onto a web page that contains embedded content such as banner advertising or you link through to a third party website from our site, you may be sent cookies from these websites. We don’t control the setting of these cookies and are not responsible for them. You should check the third party website for information about how these cookies work and how to manage them.  

Managing or blocking Cookies

You can block cookies by activating the settings on your browser. This allows you to block all or some cookies or receive a warning before a cookie is stored. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. If you want to know how to do this, please look at the help menu on your web browser.

The law that controls how cookies are used on websites has changed.  There is more information about cookies on the Information Commissioners website. The law that controls how cookies are used on websites has changed. There is more information about cookies on the Information Commissioners website.

Other websites

Our site may contain links to other websites which are outside our control and are not covered by this Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this policy

A full copy of our data protection policy is available on request. Penzance BID is registered with the Information Commissioner (ICO) reference ZA383316. We may amend this policy from time to time. If we do so we will post amendments on the Penzance BID website, www.penzancebid.co.uk

If you require any further information about our privacy policy, would like to request details of the information we hold about you, or ask us to correct that information, please get in touch by emailing team@penzancebid.co.uk